Posted: 6/26/2018

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Shealisha purchased her 2003 Ford Expedition in October 2017 from Texas dealership, Texas Auto 290. At the time, they told her the title would be ready in four to six weeks. Six months have passed and she still has not received the title. Texas Auto 290 is not communicating with her and she has turned to Business Consumer Alliance for assistance.

car and keys

Shealisha purchased her 2003 Ford Expedition in October 2017 from Texas dealership, Texas Auto 290. At the time, they told her the title would be ready in four to six weeks. Six months have passed and she still has not received the title. Texas Auto 290 is not communicating with her and she has turned to Business Consumer Alliance for assistance.

Shealisha believes the company is just giving her the runaround. She claims that each time she calls asking about the title, she is given a different story. When she asks for the owner, Tony Noun, he is hardly ever available. She has now been told to contact their attorney to get an update on what is happening with the title.

BCA reached out to Texas Auto 290 and received a response that they are working with an attorney to get the title cleared and had relayed this to Shealisha. They further claimed that they were expecting the title any day and they would provide Shealisha with a copy of the "white slip" indicating the vehicle belongs to Texas Auto 290 investors within the week.

But Shealisha says they never told her they were getting a clean title for her, just that they were having an issue getting the title. She is looking to receive a refund of the $3,520.55 she paid so she can go elsewhere and purchase a vehicle that she can obtain a title on immediately.

Unfortunately she is not alone. When researching this company, BCA discovered a similar complaint from a consumer who alleges she purchased a vehicle in April 2017, paid it off in July 2017, and as of January 2018 had not received the title.

According to the Texas Attorney General and the Texas Department of Motor Vehicles, the dealer is required to register and title the vehicle in your name within 20 working days, regardless of whether or not the consumer owes money on the vehicle to the dealer or another financier.

What should you do if you find yourself in a similar situation? First, contact the seller and try to work out an agreement to obtain the title and other documents you may need. If you find yourself unable to come to an agreement, contact BCA and file a complaint so we can begin mediation on your behalf. Also, check with your state Attorney General’s office and Department of Motor Vehicles, or similar authority, to look into your consumer rights. You may want to file a complaint with them as well so they can investigate the situation and possibly proceed with any regulatory judgments.

As for Shealisha, she just wants the matter resolved. She plans to reach out to the local regulatory agency to get further assistance and is also waiting to see if Texas Auto 290 will respond to BCA further.  We’ll keep you updated.

Have you recently purchased a vehicle? Well, show us your ride. Share a picture or comment below to tell us what you bought and what you like (or dislike) about it.

About Business Consumer Alliance

Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.

Tags: car dealership, title transfer, vehicle purchase

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