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Business Consumer Alliance Blog

New Year, New Website

new website

We’re excited to announce that our new website is live, with a refreshed look and new offerings to both consumers and business owners.  The new website is robust and designed to enhance the user’s mobile experience.  Here are just a few notable features of our new website:

Find a trustworthy contractor

Every day, thousands of consumers are looking for reliable contractors to tackle a home improvement project or to make repairs.  Our most innovative program is our new contractor match-making program known as Contractor Link.  This program is designed to fill that niche by allowing consumers to submit their request and we will recommend contractors that fit their criteria, comprised of members in that trade.  The consumer benefits by getting multiple choices of contractors to choose from, so it’s a win-win all around.

Valuable resources for California contractors

We now have a section dedicated solely to California contractors with helpful guides and resources to help your business thrive.  With the ever-evolving laws in this industry, our contractor resources plays an important role in keeping you up-to-date on laws that impact your business, while providing helpful tips on best practices to run your business so that you’re well-protected.

Improved Reputation Reports

With millions of reports issued to the public each year, we know it’s imperative to provide as much information as possible to consumers looking for reliable businesses.  Our Reputation Reports are more comprehensive, highlighting our independent rating on a business, but also showing the customer experience rating in the form of reviews and our proprietary Complaint Resolution Index (CRI).  What’s a CRI?  Think of it as a gauge on how responsive the business was in addressing complaints.  The higher the CRI, the better the customer satisfaction level.  Companies with high CRI values excel in customer satisfaction while those with low CRI values tend to ignore the complaint allegations altogether. Find a reputable business today.

Get the most out of your membership benefits

We offer a variety of services to all businesses. At BCA, our goal is to connect you with customers and to provide you with services designed to help your business grow. The variety of benefits our membership offers will protect your business and save you money. Members can take advantage of the following services, which are all included with their membership:

  • Access to an attorney for legal advice
  • Arbitration services to avoid legal fees
  • Customer feedback program to boost online reputation
  • Assistance with collecting unpaid invoices
  • Business advice and HR assistance
  • Access to affinity programs offering discounts on office supplies, UPS shipping, and other business services


At BCA, we’re constantly striving to improve our services to meet the needs of the marketplace.  We’ll be adding more features that business owners can take advantage of soon, which will help them in their success.  In the meantime, check out at our new website at

About Business Consumer Alliance Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.