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Business Consumer Alliance Blog

Think Before You Click That Link

scam text alert

Scammers often use fake text messages to trick you into giving them personal information. They use the information to commit fraud and often sell it to other scammers. Most recently, scammers are using fake delivery tracking text to trick people into giving up their information. Here is how the scam works:

You receive a text from a carrier that looks something like this:  “Your FedEx package tracking number 7463-4899-GF99 is waiting for you to set delivery preferences

tracking text scam

The messages use the names of well-known carriers and shipping companies such as FedEx, UPS, or USPS and include delivery tracking numbers along with a link to update your delivery preferences. In recent versions of this scam the link goes to a phony Amazon website that prompts you to take a customer satisfaction survey. They even throw in that you could win a free prize. All you have to do is give them your credit or debit card number to pay for shipping. Don’t fall for the trick, it’s a scam.

Before you click on the link, think. Are you expecting a package? Did you send someone a package? Did you choose text notifications? Is the carrier sending the text the same carrier on your delivery confirmation notice and do the tracking numbers match?

Anytime you receive an unexpected text message with a link instead of clicking through, contact the business directly using the contact information you know is real. Check their website or your invoice for contact information and speak with them regarding your order. If you did not send a package and you’re not expecting one, then you know the message is fraudulent.

Spotting Scam Text Messages

Scammers are looking to get hold of personal information like your banking information, credit card number, or even your Social Security number. If you receive messages asking how much money you make, how much debt you owe, or receive requests to verify your account user name and password, these are clear signs a scammer is trying to get your information. Don’t click on any links and don’t respond to the messages. Legitimate companies won’t ask for information about your account by text.

Report the Scammers

Both Apple Users and Android Users can report unwanted text messages on the messaging app that you use. Also, copy the message and forward it to 7726 (SPAM). The Federal Trade Commission also accepts complaints regarding spam and scam messages. Stay updated on recent scams and other marketplace information by liking and following Business Consumer Alliance on Facebook.

About Business Consumer Alliance Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.