Here’s the catch: The COVID-19 pandemic caused financial strain for many small businesses. The Small Business Administration (SBA) sponsored the Paycheck Protection Program (PPP) to help businesses keep their workforce employed during the crisis. Womply, a software company, offered to help businesses streamline their PPP loan applications. While boasting to have helped hundreds of thousands of small businesses get PPP funding, some businesses feel Womply dropped the ball significantly. As a result some missed out on loans.
Womply offered to connect small businesses with a PPP lender through their “fast lane” simplified process. Their website promises real human support to applicants. But in complaints filed with Business Consumer Alliance applicants claim Womply doesn’t respond to their requests for help. When applications are stuck in processing, funds aren’t dispersed after approval, or issues updating banking and other vital information for the PPP loan application arise, clients searching for answers didn’t receive that personalized customer experience Womply promised. Here’s what some complainants are saying:
“I couldn't update banking information because the system wouldn't allow me.”
“I can't get any help from the support team to get my application process through before I lose this opportunity”
“ I thought that they were the best from some reviews I saw I have reached out to them on several occasions through there emails only for them to tell my PPP ended to write to congress with no help at all the least they could have done would have been to help me on correcting the problem”
“Sent Womply several emails still nothing therefore I will miss out on getting help due to there POOR customer service.”
Other complaints claim Womply allowed fraudulent PPP applications to be filed and failed to respond to business owners trying to cancel the loans.
The complaints paint a different picture about Womply. Distressed applicants decided to file complaints to see if they can at least get a response from Womply. The company has ignored BCA’s attempts at mediation and hasn’t responded to the complaints. Womply has an F-rating for their pattern of complaints and unanswered complaints.
Kim’s Advice: Businesses that have been unable to get a response from Womply can file a complaint with BCA to document their experience. In addition, reach out to the SBA Office of Inspector General at sba.gov/oighotline or by calling (800) 767-0385. Your local consumer affairs office, state representative and attorney general can also process a complaint.
Businesses that suspect that someone applied for a PPP loan using your information should contact the lender immediately and report fraud. Next report the incident to the Federal Trade Commission (FTC) identity theft website. Also, business should monitor their personal and business credit reports and accounts.
The Paycheck Protection Program ended May 31, 2021. There are additional programs including low interest loans and grants to help small businesses. Contact your local SBA District Office, email the SBA Answer Desk at email@example.com, or call 800-827-5722 for assistance. Existing PPP borrowers can contact their lender to discuss loan forgiveness and other payment options.
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