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Network Capital Funding Corporation complaints

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5 Park Plaza, Suite 800
Irvine, CA 92614 | Get Directions

(888) 563-8227

http://www.networkcapital.net

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Total Amount in Dispute:
$80,094.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against Network Capital Funding Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

6 complaints against Network Capital Funding Corporation

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,300.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

Network capitol refuses to provide me with an escrow analysis to substantiate the back owed escrow. they want to charge me $16000.00 per year in escrow fees for only 8600 in escrow owed. i owe more to escrow with them then I do on a full loan Resolution Sought I want an escrow analysis sent to me from the day i got the loan, to today.

6/29/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $75,000.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

We closed a home equity loan with cash out with this company on 6/21/2022 for $75000. They are now contacting us wanting to re-originate a new loan for $75000 for our singlewide manufactured home. It was disclosed that this was a manufactured home from the first phone call received, and the appraisal. They want to charge us the closing costs, a new appraisal, and increase our interest rate on this loan. We do not believe it is fair or right for them to do this to us. We have made timely payments and held up our end of the contract. I would be ok with them renaming the type of loan we have with them, but not changing the terms. Resolution Sought They want to sell the loan, but say they can not because the property is a manufactured singlewide home. They made the mistake. They should correct it without us having to re-originate the loan and change our interest rate. They could change the name of the type of loan we have with them, without changing the terms, and causing us to repay all the closing costs again.

Company Response

6/29/2023

Consumer contacted BCA with the following: We have resolved the problem with Network Capital Funding and wish to close the complaint

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