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Avas Flowers complaints

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300 Corporate Drive
Mahwah, NJ 07430 | Get Directions

(877) 638-3303

http://www.avasflowers.net

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Total Amount in Dispute:
$931.00

Total Amount Settled:
$142.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complainants allege failure to deliver orders, inadequate customer service, and difficulty obtaining refunds. Some allege the arrangements are not as advertised, long waiting times to speak with customer service, and the company denies refund requests.

Complaint Closing Statistics

9 complaints against Avas Flowers closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

9 complaints against Avas Flowers

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $88.49 Amount Settled: $0.00

Customer Complaint

2/29/2024

Horrible customer service!!!' I don't know how they are still in business!!! The flowers I originally ordered could not be obtained with fresh flowers although they advertise them as same day, they stated since fresh flowers couldn't be obtained they would send multicolor roses, then stated I would get a 20 refund which of 88.49 is 17.69 they refunded $11.00, I explained these were being delivered to a business the woman asked me for an alternative address if they could not locate the business, then called me back to state the ballon couldn't be delivered which I stated okay and they informed me that $6 would be refunded it was not. Then she asked if I wanted the flower in a vase which I stated yes and was ensured these flower would be delivered before 4. I wanted to these delivered to my daughter's work so she would get her first set of flowers delivered to her on her 16th birthday. Instead they ordered them to be delivered through UPS to my home address, meaning the entire reason for delivery was screwed up. They did not come in a vase and looked awful. They ruined a special moment I wanted my daughter to have. It took over an hour on the phone to get a refund and let's see if they actually issue it. I wish I could attach a photo to prove how awful these flower are because they are awful!! I mean awful!!!!! This company should really go out of business because they are horrible!!!!! Resolution Sought Provide better customer service and better quality and actually learn for all these complaints because it is ridiculous!!!! If I could like a negative 10 review I would

3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

Placed an order with them for close to $160. Never received it. Have tried contacting them. They kept me on hold for almost an hour. No one came to phone. There is no way to either get a refund or get this cleared up. Resolution Sought A refund

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