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AmeriGas complaints

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460 North Gulph Road
King Of Prussia, PA 19406 | Get Directions

(610) 337-7000

http://www.amerigas.com

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Total Amount in Dispute:
$868.00

Total Amount Settled:
$300.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against AmeriGas closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against AmeriGas

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9/17/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $300.00 Amount Settled: $300.00

Customer Complaint

8/17/2023

I paid my balance due in February 2023. I called and was told I have a negative balance. I am now getting bills claiming I owe various amounts from $16 $30 $190 $270 Resolution Sought I would like a definitive answer to if I and why I owe money so I can pay it. Or I want my balance to reflect the zero amount I should owe and stop receiving bills.

Company Response

9/5/2023

Hello, We have provided the following resolution to this customer’s complaint. I have removed the customer from the convenience pay program, credited the late fee, and issued the customer a refund check. The customer should receive the refund check within the next 14 business days Best Regards, Customer Advocacy Specialist | AmeriGas

9/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $408.00 Amount Settled: $0.00

Customer Complaint

8/9/2023

We move out of our former residents in March. We'd called beginning of April to have our gas tanks removed and be reimbursed for the fuel that was in the tanks are at 80 and 65 of 2 100 gallon tanks, which is a 150 gallons at fare market value, which we came to agree. That was somewhere in ballpark of a 408 dollars, they were supposed to reimburse us. They set up multiple times for pick up of the tanks and to send us a check for the remaining balance, and they have not done so. We have set app with them 5 times now for them to do so. And this is what we are waiting for now. We told them that we needed to be reimbursed. Or our last call while is going to be the Better Business Bureau. This is where we are right now. They also have new tenants living in the property. Most likely using our fuel now. They never not issued a check. They haven't even returned my phone call. The last time that we talked to them they said they'd be done by August. Third! That was the fifth time that they said they were going to do this. We have the full conversation via text message with Amerigas they're call centers in the Philippines. We are not happy at all. We have been abused by this company. Resolution Sought We want the money we are owed and to let others become aware of how poor their customer service really is.

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