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Fontana Nissan complaints

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16444 South Highland Avenue
Fontana, CA 92336 | Get Directions

(909) 574-2288

http://www.fontananissan.com

Monday thru Saturday 8:00am - 10:00pm
Sunday 9:00am - 10:00pm

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Total Amount in Dispute:
$840.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fontana Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fontana Nissan

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3/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $840.00 Amount Settled: $0.00

Customer Complaint

2/10/2022

My airbag light is blinking on and off, I took it to Fontana Nissan, they did a diagnostic $150, they repaired the spiral cable $841. A week later the airbag light is still blinking, I took car back, they wanted to charge me another $150 for diagnostic, I refused to pay because the same issue exists. The diagnostic came up to replace module, estimated cost $1,000. My concern is that I paid $840 to fix the problem but it still exist. Maybe they replaced the wrong part, and why didn't it come up on first diagnostic. Resolution Sought Give me a refund.

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