Find a reputable business?

Complaints and Resolutions

ACE Flare Account by MetaBank complaints

Read Complaints File Complaint View Full Report

PO Box 2136
Austin, TX 78768 | Get Directions

(866) 753-6355

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$762,127.00

Total Amount Settled:
$0.00

Complaint Experience

55%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

110 complaints against ACE Flare Account by MetaBank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
68	Agreed to make an adjustment
27	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
1	Unanswered

110 complaints against ACE Flare Account by MetaBank

Sort by

4/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I over drafted my account for 20x 3 and 40x1 time all transactions are less than 24hrs before my check would hit my account. According to my plan if I was to return the funds with in a 24hr period that I over drafted I would not be charged for the overdraft fees. I am writing this today because I have been charged a total of 80.00 dollars in overdraft fees. Resolution Sought Please refund what belongs to me. I would like to have my 80.00 placed back in my account.

Company Response

4/8/2024

Hello, We noticed that one of our Customer Service Representatives spoke with you on April 8, 2024. Our representative informed you about how the Overdraft Grace Period works. They explained that due to the funds that were not repaid within the 24-hour grace period, fees were charged on the account. As a one-time courtesy was applied to the account. We have waived the overdraft fee that was incurred within the last month and explained that moving forward, you will be fully liable for any overdraft fees that are accrued.

3/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

There scammers I receive a text message with three unauthorized transactions I did not make of $909 dollars, the dispute analysis had the Audacity to say they had not found any errors, like wtf that is my money they stole from me and I want it back!!!!!! Resolution Sought There are scammers!!!

Company Response

3/7/2024

We have carefully reviewed your complaint and escalated your concerns to our Dispute team for further assistance. However, after reviewing the dispute, the team determined that the no-error-found resolution is valid. You were also able to speak to our Dispute team about your concerns and explained this in the conversation between the dates of February 27, 2024, and March 1, 2024. We have explained in the conversation with our Dispute team the resolution of the claim. Netspend values Ms. Gonzalez's feedback and appreciates her for bringing the matter to our attention. We have made efforts to reach out to Ms. Gonzalez, and if she requires further assistance, she is encouraged to contact us using the provided information. Thank you for your understanding and cooperation.

Customer Rebuttal

3/7/2024

This is straight BS I been with this Bank for more than 7 years! This is the biggest scammers ever!!!!!!!!!

Company Final Response

3/12/2024

We regret that you are not satisfied with the results. In response to Ms. Gonzalez's concerns on March 7, 2024, a member of our corporate office, Eric, spoke to her via phone regarding the issues. We have explained the resolution of the claim in the conversation with our Dispute team. Netspend values Ms. Gonzalez's feedback and appreciates her for bringing the matter to our attention. We have made efforts to reach out to Ms. Gonzalez, and if she requires further assistance, she is encouraged to contact us using the provided information. We have internally reviewed and addressed the concerns, considering the issue resolved. Thank you for your understanding and cooperation.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile