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Dollar General complaints

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100 Mission Ridge
Goodlettsville, TN 37072-2171 | Get Directions

(615) 855-4000

http://www.dollargeneral.com

social@dollargeneral.com

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Total Amount in Dispute:
$15,820.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

106 complaints against Dollar General closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
106	Unanswered

106 complaints against Dollar General

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4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $85.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

My manager fired me for a no call no show when she talked to me that morning and told me not to worry about coming in because I had hurt myself at home the morning of where she switches the schedule in the middle of the week I got confused on what time I was supposed to be there Resolution Sought I would like to get my job back and the stores employees deserve the recognition they need to be able to follow the insane and unorganization that's down there

3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1.50 Amount Settled: $0.00

Customer Complaint

2/28/2024

Was made to use self check out. I did not ask for cash back and decline the $1.50 fee. And it still gave me $40 cash back and charged me a $1.50 fee. When I rang the bell for the cashier? She was extremely rude and said she knew it's just sensitive. So they're aware of the problem & are just taking a fee & people's time! So now I have to take time out of my day. Go put money back in the bank. I want My time back that I have to use to go to the bank to put the money back in the bank and the fee Resolution Sought Return the $1.50 fee.

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