Complaints for Standard Motor Group in Los Angeles, CA

10100 Santa Monica Blvd, Suite 300
Los Angeles, CA 90067 | Get Directions

(888) 966-8662

http://www.standardmotorgroup....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, the complaint allegations are very serious. Some complaints allege the company returned vehicles with excess wear, mileage, and damages.

Some complaints allege company failed to uphold their part of contracts by not make timely payments, failed to accept responsibility or pay for damages and tickets that were obtained while the vehicle was in their possession, and failed to maintain insurance on the vehicles. Some complaints allege the company allowed employees, and others who were not potential buyers, to use the vehicle for personal use.

Although the company responded to complaints indicating they made payments to the customers to bring the lease accounts current, some complainants allege the company failed to follow through with that promise and the lease payments were still delinquent and company continued to make late payments.

The company failed to respond to one complaint.

Complaint Closing Statistics

0 complaints against Standard Motor Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Standard Motor Group complaints