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RushCard complaints

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512 7th Avenue, 43rd Floor
New York, NY 10018 | Get Directions

(866) 787-4227

http://www.rushcard.com

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Total Amount in Dispute:
$15,360.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of issues including billing and accounting errors, difficulties or delays in having account errors corrected, and customer service issues. Specifically complainants allege they are unable to access their funds, deposits and loads are not reflected in their balance, inability to login to accounts or receive account information, and difficulty correcting canceling accounts. Some allege they are unable to receive assistance from company representatives regarding account issues including balances, account information, cancellations, unauthorized charges, and refunds. Complainants also allege difficulty reaching customer service, long wait times, disconnected calls, or inadequate assistance.

The company responds to a few complaints by advising the account holder to contact their customer service phone number.

Complaint Closing Statistics

21 complaints against RushCard closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
17	Unanswered

21 complaints against RushCard

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9/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

8/15/2022

They are refusing to release my funds and the customer service is ridiculous! Once you complain they send an automated message and then end the chat. When you call they constantly put you on hold and then disconnects. Resolution Sought I would like my funds to be released so that I can end this relationship

5/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/18/2022

On April 2nd my card had a transaction for a $1000.00, I look at my transaction history and a company I have never heard of debited my card. Resolution Sought I would like this business to return the money they took from my debit card.

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