Start today with Business Consumer Alliance and get more customer feedback with our program. We can help your business by harnessing the trust from your past customers with our innovative services.

What is the Customer Feedback Program?

It's a FREE service offered to our member businesses and we do all of the work for you. This personal, one-on-one contact enables your customers to express how pleased they are with your products and services and promote your business to other potential customers.

How it works

  • Our certified mediation experts reach out personally to recent customers based on a list you provide. Privacy is ensured and the lists are never shared.
  • If there was an issue with service, we work out a personalized response with your company to ensure that you are retaining customers and reducing negative reviews.
  • For positive responses, we add it for you automatically to your page on our site, further building up customer trust and loyalty. We also provide you with this information in case you would also like to use it as a customer testimonial.
  • Thanks to this personalized approach, we have found that customer complaints are resolved quickly for you, and positive responses result in much more in-depth and stronger overall testimonials than impersonal mass emails or social media posts.
  • This isn't an impersonal call center. We manage each project closely to ensure a professional and personal approach is taken with each call or email made.
  • As one of our valued Business Members, you also receive additional benefits for free as part of this service. More information can be found here: Business Benefits Checklist
  • There is no long-term commitment and this service is included for free as part of your business membership (as low as $30/month). Services similar to this for just customer feedback alone can cost upwards of $100/month. Because we are a membership based organization, we are able to reduce these costs for you across the board.
  • Our Customer Feedback Services are especially beneficial for small to medium-sized businesses that may not have the resources in-house to manage a customer feedback program on their own. Example industries that have seen great success with this program include: contractors, plumbers, photographers, lawyers, and so many more.

Testimonials

We really like that BCA contacts our clients to get info on what their experience working with us was like. It shows our clients that we care and having BCA do this for us, as well as posting the review itself on our BCA page truly helps us in staying recognized.

Alejandra Marquez - Owner
Infinity Copper Plumbing, Inc.

The Review Conversion Program and complaint management is excellent and second to none. BCA is excellent at resolving complaints.

Martin Eisler - President
Professional Financial Associates

I am unexpectedly delighted with BCA services. I am most impressed with the transparency, integrity and the promises kept.

Paul Hernandez - Owner
Awesome Rain Gutters

Free consultation and no long-term commitment

Fill out the form below to find out more about how this program will help make getting customer testimonials and avoiding negative reviews easier for your business. Free no obligation consultation and no long-term commitment!



What are the advantages of our Customer Feedback Program?

  • According to a recent BrightLocal survey, 84% of consumers trust online reviews as much as personal recommendations.
  • Increase your customer retention and repeat sales.
  • Businesses with perceived high customer satisfaction are able to sustain higher prices than their competition.
  • Satisfied customers: 70% will return and 100% will tell at least 5 others how well they were treated.
  • Marketing more effectively and operating your business more efficiently.
  • We realize your customers have busy lives and don't always have the time to provide feedback. That's where we can help your business.

Get More Positive Reviews

Harness the power of reviews to attract new customers.

Protect Your Online Reputation

Our professional rating, coupled with online reviews will help customers make an informed decision to do business with you.

Improve Your Reviews and Visibility

Long-term and consistent use of gathering online reviews can provide better SEO visibility and help customers find you.