Total Amount in Dispute:
$10,985.00
Total Amount Settled:
$0.00
Complaint Experience
25%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.
Although in some cases the company failed to respond to complaints.
Specifically some alleged excessive delays in delivery. Others reported custom orders were not delivered as specified or window coverings arrived in the wrong color or size. Some encountered difficulties in correcting the incorrect orders.
The company responded to some complaints by shipping orders offering explanation of delays or reordering for exchanges. In a few cases refunds were issued. Others remain unanswered.
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