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4 Wheel Parts complaints

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400 West Artesia Blvd.
Compton, CA 90220 | Get Directions

(310) 900-7725

http://www.4wheelparts.com

Mon-Fri: 9AM- 6PM
Saturday: 9AM- 3PM
Sunday: Closed

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Total Amount in Dispute:
$80.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege delivery issues billing disputes and poor customer service. Complainants allege the company fails to deliver ordered merchandise missing items or incorrect items are delivered. Other complainants allege overcharging difficulty obtaining refunds defective merchandise and improper installation. ~~The company responds to some complaints by issuing credits making delivery arrangements offering discounts and waiving fees. In some cases the company denies the complaint allegations or the customers indicate they have reached an agreement with the company but no further details are offered.

Complaint Closing Statistics

1 complaints against 4 Wheel Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 4 Wheel Parts

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10/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $79.82 Amount Settled: $0.00

Customer Complaint

9/9/2022

I contacted 4WP on 8/11/2022 and spoke with a customer service person to place an order. I told the person what I needed, they asked for the make/model/year of my vehicle, which I provided. I was ordering new lug nuts for my Jeep Wrangler. The person taking my order stated that they have the parts that I am looking for so I placed my order. When I received my order I went to have the lug nuts replaced and I was told that they were the incorrect size and in fact did NOT fit my vehicle. I went online to see how to proceed with a return and that is when I noticed that the customer was responsible for paying to ship the product back??? I should not be responsible for shipping back an item that was INCORRECT from their store. I specifically called and waited on hold to speak with a human being to avoid such an error. I did everything correctly to ensure I was ordering the correct product, the person taking my order made the mistake not me and it is absurd to think that the customer should be financially obligated to cover the error of an employee. I have sent the package back and it has been received by the company. The tracking number for my return is 1Z3YV56903148420829. It was returned the store in Carlisle, Pennsylvania. On/about August 30, 2022 I sent an e-mail to 4WP regarding my issue with having to pay for the return shipping, as of 9/7/2022 I have not received a response back, which is why I am filing this complaint. The SO # from the order is 1067191. Resolution Sought I want a full refund of my purchase of the items, which was 67.19, this should not be an issue since I sent it back on time and in the manner requested for returns. Also, I want a refund of my return shipping costs which I should absolutely not be responsible for paying, which was 12.63. Which is where the figure of 79.82 comes from. I am very disappointed in this company.

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