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A & M Carpets

476 inquiries |
Carpet and Rugs Retail

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660 Arrow Highway
La Verne, CA 91750 | Get Directions

(800) 811-6617

http://www.amcarpets.net

Monday - Friday 8:00 to 6:00
Saturday 8:00 to 5:00

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/20/2014 Lance

Avoid At All Costs

During his measure and estimate Dave the owner represented to my wife and myself that they would break down the bed and move all furniture. He wrote on his estimate "A&M To Move Furniture For All Areas". We gave them $1500 against the job to order the carpet, installation scheduled for Sat Nov 22. Having brought my brother down from Oxnard via train to help move items, we were boxing and preparing on Wed Nov 19 when I received a call from Donna at A&M informing me that they wouldn't move the bedroom furniture and offering a $90 credit, which would not cover professional handling of the same. They broke their verbal and written contract three days before installation, after I'd terribly inconvenienced my brother for assistance. I subsequently advised Dave the owner that he'd be sued for the difference if we had to pay more for the same carpet and pad elsewhere, and he asked that I call him for a check prior to suit. Do NOT use this business for your flooring needs. Unscrupulous, unprofessional, dishonest.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against A & M Carpets closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Established in 1988, A & M Carpets stocks a huge inventory of carpeting, laminate and tile flooring from leading manufacturers at affordable prices.

Primary Contact:	David Mendez (Owner)
Business Started:	2/23/2007
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

A&M Carpets

Websites:

http://www.carpetwoodtileflooring.com

Contacts:
There are no additional contacts.

Other Categories:

Floor Materials Retail

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