A+ Certified Household Staffing ratings, reviews and complaints - Employment Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide services paid for. Complainants state the company fails to provide qualified or suitable candidates. Most complainants allege that once their original candidate was terminated or quit, they experienced difficulties getting a replacement candidate under their lifetime replacement guarantee. Other complainants allege the replacement resumes are either outdated, background checks were not done, or the information was false. A few complainants allege difficulty contacting the company.

The company responds to complaints by stating they have fulfilled their obligation in their agreement and sent resumes or candidate profiles to their clients. Company denies refund request based on their agreement which states they will send a replacement candidate’s profile or resume. The company, further states if their client is refusing to interview any candidates they’re in breach of the agreement.

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Complaint Closing Statistics

0 complaints against A+ Certified Household Staffing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an agency acting as the liason between the client and the candidate in the placement of in-home positions, to include: Alzheimer care, assisted living care, baby nurse, bodyguard, butler, caregiver, certified nurse assistant, chauffer

Primary Contact:	Robert Feinstock (Owner)
Business Started:	4/1/1982
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

A + Domestic Staffing Agency, LLC

A Plus Certified Household Staffing

Certified Household Staffing

Websites:

www.certifiedhouseholdstaffing.com

Contacts:
There are no additional contacts.

Addresses:

9201 Wilshire Blvd Suite 105, Beverly Hills, CA, 90210

P.O. Box 11584, Beverly Hills, CA, 90213

Reputation Report

A+ Certified Household Staffing

Complaints and Resolutions

Other Information