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A Hug Away Healthcare, Inc.

158 inquiries |
Home Health Services

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1203 Avenue D, Suite A
Katy, TX 77493 | Get Directions

(832) 437-1983

http://www.ahugaway.com

Monday - Friday 8:00am - 5:00pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/20/2015 Concerned C.

$70,000 for 1 pair of Socks!!!!!

I would like to file a complaint against this company for deliberately attempting to defraud my Health Insurance - Cigna On 4-29-15 they charged me $15,000 fifteen thousand for ONE Pair of compression socks and then on the same day charged $20,000 and then on the same day charged another $35,000. We are now standing at $70,000 (SEVENTY THOUSAND) billed by these people for 1 pair of socks! I called and called and got shuffled around so many times. Finally I talked to the woman that does the billing and she said she was confused but did not say that she would correct the issue. I then called Cigna and told them the story and told them NOT TO PAY Cigna payed anyways on the second claim of $20,000. I am not paying any of this and want this to STOP. NEGATIVE REVIEW all across the board.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against A Hug Away Healthcare, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

A Hug Away Healthcare, Inc. offers full service home healthcare, respite and hospice services.

Primary Contact:	Marisa Frazier (Owner)
Business Started:	11/24/2008
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

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