Complaints for A Unique Transport, LLC in Glendale, CA

501 West Glenoak Blvd Suite 110
Glendale, CA 91202 | Get Directions

(818) 545-7110

http://www.auniquetransport.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege delays in delivery or pick up of vehicles denial of damage claims and refusal to process insurance claims.~~The company responds to complaints by denying claims stating damage to vehicle were pre-existing or by stating the customer signed the bill of lading without making any notations of damage. The company also responded to some cases by stating no pictures estimates or description of damages were received by the customer.

Complaint Closing Statistics

0 complaints against A Unique Transport, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A Unique Transport, LLC complaints