322 inquiries | Computer Software Developers
http://www.abk-soft.com
Company Rating
AAA
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Complaint Experience
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege inoperable or defective merchandise and that the company fails to honor their 30 day money back guarantee. Customers complain that specific features do not function properly, the software does not perform as advertised, or, is not compatible with their systems. Complainants allege when they contact the company within the 30 day period, the company instead offers to provide tech support. Customers complain that the quality of tech support and customer service is poor, with little or no problem solving abilities.The company responds to most complaints by offering to provide tech support, patches or other remedies to correct problems. In some cases the company claims the software was not installed correctly. Refunds are not provided. The company generally failed to address allegations concerning their money back guarantee.
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Company Info
This company's business is the sales of dating and social networking software.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
This company offers computer software for social networking and online dating sites. The offer is advertised with a conditional 30 day money back guarantee, however, careful reading of the licensing agreement seems to contradict the advertised guarantee. Read and understand all contract terms and conditions, paying special attention to cancellation and refund policies.You also may be able to cancel a contract if your consent to it was obtained by the seller's fraud, high pressure tactics, or misrepresentation. Another reason might be if the product purchased fails through no fault of yours. If your consent to the contract was induced by the seller's fraud, or was given by mistake, under duress, menace or undue influence, you can also elect to rescind the contract. The buyer also has a right to rescind a contract when the contract is unlawful for causes which do not appear in its terms or conditions.The provisions on rescission, also apply when the right to rescind is conferred under another statute, the California Unconscionability Law. A court has the power to refuse to enforce a contract or a clause in a contract that is deemed unconscionable. Remember the guarantree offered by any company is only as good as the company who stands behind it.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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