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ABNB Federal Credit Union

238 inquiries |
Credit Unions

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4109 Chesapeake Square Blvd
Chesapeake, VA 23321 | Get Directions

(757) 523-5300

http://www.abnbfcu.org

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/27/2019 Jane D.

Employee terminated with disability

As a former employee I want to let everyone know that plans on working for ABNB what happened to me. I have a known disability that was temporarily affecting “ my management style”. Without any warning, any coaching, or a simple “what’s going” “ or how can I help you” I was terminated. My opinion didn’t matter nor was I asked what was going on. Having been in banking for over 27 years of which the last 14 was spent in management I’m obviously not just a disgruntled former employee. When I asked for reasoning or examples I was told by my now former manager that I would have to contact Human Resources to get specific examples and reasoning. Upon reaching out to the Vice President of the Human Resources I was told that the decision was made and final and there was nothing else to be added. Please be cautious when considering working for this company

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ABNB Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a credit union.

Primary Contact:	Patty Santiago (Branch Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Debbie Freese (Branch Manager)

Addresses:

1109 Cedar Rd, Chesapeake, VA, 23322-7198

1434 Sams Dr Ste 104, Chesapeake, VA, 23320-4753

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