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Absolute Dental complaints

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2250 South Rancho Drive, Suite 205
Las Vegas, NV 89102 | Get Directions

(702) 291-2031

http://www.absolutedental.com/...

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Absolute Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Absolute Dental

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5/25/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

4/28/2021

Took Five hours to cancel a procedure for starters. I had Paid $400 cash and put $400 on credit card, towards a Bridge. This procedure so far has taken four weeks with NO contact from Absolute Dental. I have called, texted, emailed, No one has returned my calls. Oh did receive a Bill for the remaining services that will never be done. I called my credit card company to dispute charges. It is a Trust factor which Now I don't Trust Absolute Dental for any services to be done. All I want is my $$ back as of today it's been 30 days or more. Resolution Sought Communicate and give me my $400 cash and make sure my credit card credited.

Company Response

5/11/2021

Patient was already contacted by Office Manager and refund process is already in process, we are expediting this request and also apologized to our patient for all the inconvenience, the treatment that she started was a partial a multi-step procedure that usually takes almost 6-8 weeks for completion, at this point we are looking forward to our patient to give us another opportunity to fulfill any future dental needs.

Customer Rebuttal

5/12/2021

I would like to correct you. When I drove over to the Meadows Mall the only thing she said was this will take awhile. After Several messages which Nothing was said about time. My phone calls once I received the Bill was I able to Speak to anyone. That conversation was 4 to 6 weeks. Well the Meadows Mall Never turned in any information until 4 weeks. Making phone calls & messages No one said 6 to 8 weeks. Since 03/24/2021 have gotten Two phone calls. I will NOT use your services as when you change your mind it takes 5 hours to cancel, while at Meadows Mall those phones were not ringing. Need I go on your communication is NOT. I live in Las Vegas NV LOCAL to Corporate office, was told ?? Left office 05/10/2021 nothing yet. Your policies are just keeping HONEST peoples $$ to collect interest at our expense. How can I TRUST any Company that does this, quick to take BUT not willing to give back. Karma is in your court NOW, Goid Luck & I will Pray you will STOP this kind of treatment

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