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  275 inquiries |
Online Retailers

6319 East Alondra Blvd
Paramount, CA 90723
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(562) 272-1416


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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege misrepresentation and dissatisfaction with the quality of the product. Specifically, complaints allege units are defective, caused damage to skin, and failed to function as advertised. Other customers allege, merchandise arrives damaged, parts are missing, additional items are delivered and charged for without authorization, and promised refunds are not received. Some allege experiencing difficulty canceling orders, refunds are not issued for returned products, and poor customer service. Most complainants requested refunds.

The company responds to some complaints by issuing refunds minus shipping and handling, shipping products, and canceling orders. In some cases, refunds were denied because the product was not returned within 30 days of delivery. Some complaints remain unresolved, meaning customers are not satisfied with the company's response or the company failed to adequately address the allegations.

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Complaint Closing Statistics

0 complaints against Abtronic closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is the sale of the Abtronic device.

Primary Contact: Maria Diaz (Customer Service Supervisor)
Business Started: 10/24/2003

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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