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ACE Flare Account by MetaBank

  2,720 inquiries |
Prepaid Cards and Accounts

PO Box 2136
Austin, TX 78768
| Get Directions

(866) 753-6355

Company Rating

F

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Customer Reviews

based on 8 reviews.

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Complaint Experience

74%

Complaint Resolution Index (CRI)

144 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/7/2021

As below received a debt card without applying for.

Beware. I tried to call and see why we got a debit card from them that I didn't ask for or apply for and to see if they have any of my privacy information. They ask for the account number and ssn without any options to talk to a person. The robot answering service does not allow any other response and hangs up on you unless they are supplied. Hopefully its just a bad business but suspect more. Also their adds target black folks on their website.

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Complaints and Resolutions

Total Amount in Dispute:
$82,176.00

Total Amount Settled:
$0.00

Complaint Experience

74%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

144 complaints against ACE Flare Account by MetaBank closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
67 Agreed to make an adjustment
52 Refusing to make an adjustment
5 Refuse to adjust, relying on terms of agreement
20 Unanswered

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Other Information

Company Info

This company's business is prepaid debit cards and accounts.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Meta Bank
MetaBank, c/o Netspend

Websites:
There are no additional web sites.

Contacts:

Anne Stallings (Customer Experience Manager)
Social Media Support
Customer Service
Customer Help Department

Other Categories:

Addresses: