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ACE Flare Account by MetaBank

  2,061 inquiries |
Prepaid Cards and Accounts

PO Box 2136
Austin, TX 78768
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(866) 753-6355

Company Rating

F

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Customer Reviews

based on 6 reviews.

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Complaint Experience

72%

Complaint Resolution Index (CRI)

106 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/16/2020

Closed account

They locked my account because of fraudulent activity but come to find out they actually closed my account with no warning spent an hour on the phone and was told everything was resolved and a new card was being issued which wasn't the case at all. Now I have to wait 7 to 10 business days to receive the funds I still had remaining in there and was told I can no longer use their services well I don't intend on ever using their services and I warn anybody who does. Pretty sad I've used them for years and it comes down to lack of communication on their part!

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Complaints and Resolutions

Total Amount in Dispute:
$60,727.00

Total Amount Settled:
$0.00

Complaint Experience

72%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

106 complaints against ACE Flare Account by MetaBank closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
49 Agreed to make an adjustment
32 Refusing to make an adjustment
5 Refuse to adjust, relying on terms of agreement
20 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is prepaid debit cards and accounts.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Meta Bank
MetaBank, c/o Netspend

Websites:
There are no additional web sites.

Contacts:

Customer Help Department
Customer Service
Social Media Support
Anne Stallings (Customer Experience Manager)

Other Categories:

Addresses: