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ACE Flare Account by MetaBank

  3,339 inquiries |
Prepaid Cards and Accounts

PO Box 2136
Austin, TX 78768
| Get Directions

(866) 753-6355

Company Rating

F

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Customer Reviews

based on 10 reviews.

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Complaint Experience

65%

Complaint Resolution Index (CRI)

193 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/22/2021

They rip you off

When I applied for an ace flare I was not told they would charge me $9 a month to use it. These people are scam artists. They rip you off by charging you secret hidden fees. I will be looking for another debit card through another company that is honest and does not rip people off.

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Complaints and Resolutions

Total Amount in Dispute:
$785,134.00

Total Amount Settled:
$0.00

Complaint Experience

65%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

193 complaints against ACE Flare Account by MetaBank closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
100 Agreed to make an adjustment
68 Refusing to make an adjustment
5 Refuse to adjust, relying on terms of agreement
20 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is prepaid debit cards and accounts.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Meta Bank
MetaBank, c/o Netspend

Websites:
There are no additional web sites.

Contacts:

Customer Help Department
Customer Service
Social Media Support
Anne Stallings (Customer Experience Manager)

Other Categories:

Addresses: