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ACE Flare Account by MetaBank complaints

PO Box 2136
Austin, TX 78768
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(866) 753-6355

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Total Amount in Dispute:
$807,290.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

213 complaints against ACE Flare Account by MetaBank closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
115 Agreed to make an adjustment
73 Refusing to make an adjustment
6 Refuse to adjust, relying on terms of agreement
19 Unanswered

213 complaints against ACE Flare Account by MetaBank

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4/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $76.97 Amount Settled: $0.00

Customer Complaint

3/29/2022

I was charged for 76.97 and I didn't give permission it's say paypal I don't have paypal I want my money back Resolution Sought Give me a refund

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Company Response

3/30/2022

Our records show that an agent from our Corporate Office has reached out to the email address and phone number provided. For additional questions or concerns about the dispute process, please email social@netspend.com. Thank you, Netspend

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3/29/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/2/2022

Can't reach a real person with your company. We received a card with the name Berg who applied for an account with your company fraudulently using our mailing address. She's a scammer who has been doing this kind of thing for years and she has never lived here. Resolution Sought Protect yourself, and remove her (and our address) from your database. We're sick of getting mail for someone who does not live here.

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Company Response

3/17/2022

Our records show that an agent from our Corporate Office has reached out to Ms. Burrell regarding the card that she received. For additional questions or concerns, please email social@netspend.com. Thank you, Netspend

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