Complaints for ACE Flare Account by MetaBank in Austin, TX

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
68	Agreed to make an adjustment
28	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
1	Unanswered

111 complaints against ACE Flare Account by MetaBank

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3/13/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

There scammers I receive a text message with three unauthorized transactions I did not make of $909 dollars, the dispute analysis had the Audacity to say they had not found any errors, like wtf that is my money they stole from me and I want it back!!!!!! Resolution Sought There are scammers!!!

Company Response

3/7/2024

We have carefully reviewed your complaint and escalated your concerns to our Dispute team for further assistance. However, after reviewing the dispute, the team determined that the no-error-found resolution is valid. You were also able to speak to our Dispute team about your concerns and explained this in the conversation between the dates of February 27, 2024, and March 1, 2024. We have explained in the conversation with our Dispute team the resolution of the claim. Netspend values Ms. Gonzalez's feedback and appreciates her for bringing the matter to our attention. We have made efforts to reach out to Ms. Gonzalez, and if she requires further assistance, she is encouraged to contact us using the provided information. Thank you for your understanding and cooperation.

Customer Rebuttal

3/7/2024

This is straight BS I been with this Bank for more than 7 years! This is the biggest scammers ever!!!!!!!!!

Company Final Response

3/12/2024

We regret that you are not satisfied with the results. In response to Ms. Gonzalez's concerns on March 7, 2024, a member of our corporate office, Eric, spoke to her via phone regarding the issues. We have explained the resolution of the claim in the conversation with our Dispute team. Netspend values Ms. Gonzalez's feedback and appreciates her for bringing the matter to our attention. We have made efforts to reach out to Ms. Gonzalez, and if she requires further assistance, she is encouraged to contact us using the provided information. We have internally reviewed and addressed the concerns, considering the issue resolved. Thank you for your understanding and cooperation.

1/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

My account was hacked. Son and all the information including the police report. I was on the phone with Ace Flare account customer service as my account was being hacked. The lady blocked my cards however, she did not block the account and the person hacking my account continue to take everything that I had out of it. I have been calling since December 12, 2023 to try to get this issue resolved. I have been getting the runaround. I have been asked in documentation. And have done everything that they have asked me to do. I've called them daily and the people have been real disrespectful and rude. I was told that they could not release my funds or give me any information because the address that I have on file does not match my address that I have now . I created this account years ago from my old address that I stayed at. Being that my current address does not match the information that they have for this account. I cannot receive any updates or information about the hack. I also still have paychecks being deposited into this account, and no way of getting to my funds. I have sent in every document that they have asked me for. I even sent an old bills for my old address and they are still saying that they cannot accept them because it was years ago, they stated that they needed an up-to-date bill for address that I no longer stay at, nor do I have. I sent them in everything that I have been. That is from 2018. They will not accept anything. I sent Social Security cards I sit Resolution Sought I would like for Ace Flare account to unblock my account, activate my card and also update my account with the correct information. Therefore I would not have to go through this again. I feel that the customer service agencies need some type of customer service training. We trust our money which you guys, and I feel that no one should be treated the way that I have been. At the end I just won't access to my funds to my hard earned money so that I can pay my bills you guys also need to have bette

Company Response

1/11/2024

Hello Patricia, We have reviewed your complaint, We apologize about the inconvenience you experienced. We do see that our customer service team did assist with filing a dispute on December 13th. An update was also provided at a later date. In response to this communication, a member of our Corporate Customer Response Team, attempted to speak with you concerning this matter. If you need further assistance please do not hesitate to reach out to us at Social@netspend.com.

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ACE Flare Account by MetaBank complaints