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Activision Publishing, Inc

643 inquiries |
Computer Software Services

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3100 Ocean Park Blvd.
Santa Monica, CA 90405 | Get Directions

(310) 255-2000

http://www.activision.com

Company Rating

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Customer Reviews

based on 6 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/15/2024 Jace P.

I do not get to spend my free time playing game.

Specifically speaking to Activision Blizzard's current Call of Duty cheating moderation: What an absolute dumpster fire. Time and time again, I do not get to spend my free time playing a game I [used to] enjoy due to the worthless moderation system in place. I am an above average player, with slightly less skilled friends, whom I play alongside. Any time a lesser opponent sees me, I get reported and sent to "shadowban lobbies"— where I'm forced to play people who genuinely cheat— with no timeline whatsoever of when I will be released (every time). It is incredibly frustrating that a multi billion dollar company has such a horrible bottleneck and system on player moderation. If they truly cared as much as they appear to— introducing a AI voice moderation system, for instance— they would hire people that would moderate reported players live, rather than sending them to cheater hell for anywhere from 1-3 weeks. I have been playing Call of Duty games for 19 years and I'm nearing the final straw and more than likely not recommend the current game or any future games until this moderation issue is fixed. Genuinely disgraceful. Figure it out. - PridSnD#4519210. Reshape the report system and moderation of said system.

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Complaints and Resolutions

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege gaming merchandise is received in defective condition service provided did not function properly that hackers and cheaters change maps and configurations to ruin their play experience or they experience difficulties with obtaining credits or refunds. Others complain that various games contain program glitches which allow players only partial ability to use game features or they have difficulty obtaining adequate technical support. ~~The company generally responds by agreeing to provide replacement products offering technical assistance referring customers to their policies web support and updates. They also explain that they take hacking seriously and enforce disciplinary action against those who violate the Code of Conduct in the form of Bans Suspensions and Rank Resets.

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Complaint Closing Statistics

53 complaints against Activision Publishing, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
52	Unanswered

Other Information

Company Info

Since 1979, Activision Publishing, Inc. has continued to be a leader of Interactive Entertainment.

Primary Contact:	Phil Terzian (Sr. Director of Government Affairs)
Business Started:	10/1/1979
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Activision, Inc.

Infinity Ward

Vicarious Visions

Treyarch

Activision Blizzard, Inc

Websites: