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Addus HealthCare, Inc

582 inquiries |
Adult Home Care Services

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2375 Chicago Avenue
Riverside, CA 92507 | Get Directions

(951) 784-5222

http://www.addus.com

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/21/2015 Michelle D.

Addus in home support

Addus contracted by the in home care division of riverside county was providing full time support for family member enabling me to return to work and continue supporting my family. Once a relative moved in I did not realize how much time and care one person could need Addus sent helpers to do everything for this family member and did it in a respectable and honest way. No aids were trying to cheat the system leave before their shifts were over the only issues was they first sent a non English speaking employee as a temp until the full time person came 2 days later whom they hired to fit the exact needs of my family member. That aide actually became a family friend who we could count on to be there in an emergency. My family member ended up choosing to move into a skilled nursing facility because life got complicated and using a lift which Addus is required to do became a pain and my family member refused to wear adult diapers. They get 4 stars because the first week was a mess but the months to follow were great. Michelle D

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Addus HealthCare, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Addus HomeCare has been providing quality in-home services since 1979.

Primary Contact:	Paul Gioia (Branch Manager)
Business Started:	10/31/1973
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Addus Home Care

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Nursing Homes

Addresses:

6801 Gaylord Parkway, Suite 110, Frisco, TX, 75034

2300 Warrenville Road, Downers Grove, IL, 60515

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