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Adult Customized Tours, Inc.

429 inquiries |
Travel Agencies and Bureaus

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1301 Palm Canyon Drive Suite 206
Palm Springs, CA 92262 | Get Directions

http://act-tours.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/4/2020 W C.

Disappointed

Adult Customized Tours aka A.C.T is not an honest company to deal with. We booked an international cruise/air with ACT which was canceled due to Covid. I was told by the owner (Steve) on 4/23/20 I would get my Airfare refunded in 7-14 days on 5/14/20 few more weeks 6/11/20 2-3 weeks. Since I couldn't get an honest answer I called United Spoke to supervisor Patrick who informed me our reservation was refunded in full on 5/11/20. Knowing this I emailed ACT/Owner he replies to my email that I'm desperate or low on funds and I can go to arbitration for my money. I never threatened or mentioned suing. I was frustrated and tired of his dishonesty is what I said in my email. I find it a disgusting thing to say as an owner and not to mention the pandemic. I finally got a check for our airfare refund on 6/28/20. The cruise portion is a whole neither story. If you choose to use this company I highly recommended All communication is in email as ACT/owner will twist his stories

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Adult Customized Tours, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Adult Customized Tours, Inc. is an agency specializing in travel and touring for adverturist adults.

Primary Contact:	Stephen Kanold (President)
Business Started:	1/1/1995
Social:

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Licensing

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Palm Springs Adult School Travel Program

Adult School Travel

Adult Customized Tours

A C T Tours

A.C.T. Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Tour Operators and Promoting Services

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