Air & Water, Inc. ratings, reviews and complaints - Major Household Appliances Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of shipping and defective merchandise complaints. Some customers complain that items purchased arrive late or the company fails to ship merchandise at all. In other cases complainants allege items are delivered in defective condition are damaged during shipping or that used merchandise is sold as new. Some customers claim that components received are missing parts or arrive without warranty paperwork. Most complainants report difficulty with exchanges or refunds claiming that the company asks them to wait several weeks without giving the option of a refund.~~The company responds to some complaints by explaining their policies issuing call tags for merchandise pick-ups or in some cases issuing refunds or partial refunds.

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Complaint Closing Statistics

0 complaints against Air & Water, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

When it comes to residential and commercial heating and cooling products, our standard for quality has always remained the same: efficient, dependable, and worry-free comfort. Air and Water aims to provide comfortable environments for our customers -

Primary Contact:	Ronnie Deleo (Office Manager)
Business Started:	10/1/2001
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells heating and cooling products via internet sales. The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle. ~~Merchants who violate the Rule can be sued by the FTC for injunctive relief monetary civil penalties of up to $11 000 per violation (any time during the five years preceding the filing of the complaint) and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Air N Water, Inc.

Air Conditioner Home

Websites:

Contacts:

Luke Peters (President)

Other Categories:

Heating Equipment Retail

Air Conditioning Parts and Supplies Retail

Addresses:

17335 Mount Wynne Circle, Fountain Valley, CA, 92708-4107

Reputation Report

Air & Water, Inc.

Complaints and Resolutions

Other Information