Air Ride Moving & Storage, Inc. ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are serious.

Complaints generally allege failure to honor moving quotes or estimates. Complainants allege the company fails to disclose additional charges until after items are loaded or being moved and then demands full payment of additional charges before they will release the goods. Other complainants allege damages or missing items, difficulty obtaining claim settlements and dissatisfaction with customer service.

The company responds to many complaints by explaining the additional charges are a result of additional items added to the move and by stating the complainants were informed of the additional price and signed a new contract or change order before any services began. The company responds to complaints relating to damaged or missing items by agreeing to send a claim form or stating they will process the claim in accordance with the contract.

Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Air Ride Moving & Storage, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a moving and storage company.

Primary Contact:	Alon (Loni) Levin (President)
Business Started:	7/20/2003
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

As of June 28, 2006, we verified that this company is licensed with the Public Utilities Commission to provide intrastate moving services. Their license number is #MTR0189785. We encourage you to verify licensing at www.cpuc.ca.gov/tmis.

As of June 28, 2006, we verified that this company is licensed with the Federal Motor Carriers and Safety Administration to provide interstate moving services. Their license number is MC514993. We encourage you to verify licensing at www.safersys.org.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Meyers Van Lines of California

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

17060 Devonshire Blvd, Northridge , CA, 91325

Reputation Report

Air Ride Moving & Storage, Inc.

Complaints and Resolutions

Other Information