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Alibaba Group

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Online Retailers |   Business Alert

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525 Almanor Avenue Fl 4
Sunnyvale, CA 94085-3542 | Get Directions

(408) 785-5580

http://www.alibabagroup.com

Contact Us: (888) 983-1688

Company Rating

F

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Customer Reviews

based on 3 reviews.

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Complaint Experience

27%

Complaint Resolution Index (CRI)

30 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/22/2022

Months to get a refund

Wanted me to ship the item back to China from the USA before offering a refund or replacement. It's very expensive, even for a small item like mine. I sent still pictures and videos showing the issue with the item and they kept asking for more proof. I opened several disputes that they closed, that I had to reopen. Finally got most of my money back. Took months of fighting them. Buy from somewhere else or use a credit card, they are easily disputed and charge backs work with them, unlike pay p@l or a debit card.

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Complaints and Resolutions

Total Amount in Dispute:
$23,112.00

Total Amount Settled:
$55.00

Complaint Experience

27%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

30 complaints against Alibaba Group closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
1 Making a partial refund
3 Agreed to make an adjustment
1 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
22 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Alibaba.com is a global e-commerce platform that connects buyers and suppliers around the world.

Primary Contact: U.S. Customer Care
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Alibaba.com
Aliexpress
Hangzhou Alibaba Advertising Co., Ltd.
Aliexpress.com
Realistic Sweet Gallery

Websites:

Contacts:

Timothy Alexander Steinert
Hong Tang (CEO)

Addresses:

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