All American Moving & Storage, Inc. ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege missing items, damages to property or belongings, delays in delivery, difficulty contacting the company to settle claims and get assistance settling disputes. A few complainants allege actual moving cost exceeded the estimate given prior to the moving date, or customers are not informed that the final bill exceeded the estimated price quoted until after their household goods are loaded on the trucks.

The company responds to some complaints by sending claim forms, settling claims, or issuing credits. In some cases, the company apologizes for delays, makes adjusts to charges, or explains that they do not guarantee delivery dates.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against All American Moving & Storage, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the moving and storage of household goods.

Primary Contact:	Richard Hart (Owner)
Business Started:	3/1/1992
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

On October 6, 2005, our office contacted the Public Utilities Commission (PUC) and verified that this company's license #189834 is suspended. Companies providing local intrastate moving services must be licensed through the PUC to provide moving services.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional insurance for lost or damaged goods since the statuatory liability is only .60 cents per pound. For moves between states (interstate), if the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
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Reputation Report

All American Moving & Storage, Inc.

Complaints and Resolutions

Other Information