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All Star Mason Construction complaints

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325 East Hazeltine Street
Ontario, CA 91761 | Get Directions

(909) 234-2167

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against All Star Mason Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against All Star Mason Construction

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12/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

All Star Mason & Landscape installed pavers on my neighbors property and left a large pile of construction debris in the horse trail that separates our homes. I had no problem with them using my side of the horse trail to trim block and store the pavers during the job. Once the job was completed, the took off and left all of their waste behind. I have called, messaged, emailed Mo, the owner, to come pick it up numerous times, but he refuses to do so. Resolution Sought I would like All Star Construction to simply bring a truck, pick up their trash and haul it to the dump.

Company Response

12/8/2023

Company states; The situation with Mr Rowe was taken care of the very next day. He said he would remove the review but failed to do so. Thank you for notifying us. We already taken care of what his complaint was. He failed to mentioned in the complaint that the pavers he mentioned was left because he said he had offered to give to a neighbor. Thank you

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