Allen & Son Appliance Service ratings, reviews and complaints - Major Household Appliance Repair Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege price gouging on service call fees labor rates and parts. Customers complain they are verbally told there is a $25 service call charge but are invoiced $100 or more when repairmen took as little as two minutes to change a knob or fuse to correct problems. Other complainants allege repairs performed do not correct problems or that problems are misdiagnosed causing unnecessary repairs. A few complain the company fails to honor their warranties or that the company intentionally overcharges senior citizens. ~~The company responds to most complaints by advising that in order to operate they incurr considerable overhead expenses and by providing partial or full refunds. They state that it is necessary to charge the prices to offset their operating expenses. They also contend that customers are made aware of charges before work is performed. Some complainants dispute the company obtains authorization before performing work. They contend they are told nothing until after work is performed.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Allen & Son Appliance Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business providing the sales and servicing of appliances.

Primary Contact:	Fred P
Business Started:	2/1/1992
Social:

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Licensing

CA Bureau of Household Goods and Services

License Number: 43454
Status: verified

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Consumers should know what to expect when seeking repairs. California law requires service dealers to inform the consumer in writing when a diagnosis fee will be charged and the amount of the charge; provide a written estimate of the total repair cost to the consumer; and furnish an itemized repair invoice of all labor performed and the parts installed when the repair is complete. They are also required to return all replaced parts to the consumer (except those exempted by regulation); and perform all repairs competently. The Bureau of Electronic & Appliance Repair (BEAR) requires dealers and repair facilities to register and obtain licensing. Consumers can verify current registration on their website at www.bear.ca.gov. Inquiries may be mailed to BEAR located at 3485 Orange Grove Avenue North Highlands CA 95660 or by calling (916) 574-2069.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Al & Son Appliance Repair

Al & Son

Allen & Sons Appliance

Allen and Sons Applicance Repair

Allen and Son Appliance Repair

Websites:
There are no additional web sites.