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Alliance United Insurance Company complaints

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5300 Adolfo Road #200
Camarillo, CA 93012 | Get Directions

(800) 508-5833

http://www.allianceunited.com

Monday-Friday 7:00 a.m.-7:00 p.m.
Saturday 8:00 a.m.-4:00 p.m.

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Alliance United Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alliance United Insurance Company

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10/7/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/23/2021

Insurance company refuse to accomplish the repair cost of my vehicle. Date of loss in August 10 2019 Claim number : D114931Ca19 Resolution Sought I received a check about $1070 and we I took my vehicle to the repair the cost is away more than that about $3500 I would like from insurance to pay me the rest of repair cost. Thanks

Company Response

9/24/2021

Thank you for taking the time to reach out to us about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns to claims management and someone will be in contact soon, Thanks!

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