Ally Financial, Inc. reviews

I think this Fiance company is heartless!!!

I tried to get them to help me during my battling Colon cancer. I have had a decrease in my income as I told them this but yet they want to keep reporting me to the credit Bureau even after I talked to them numerous times. There should be a plan in place for customers who become ill during the first 6 months of payments. I'm reaching out to my state representative and who ever else I can involve in my situation!!!

I would not give them a one rating.

I acquired an auto loan through Bill Roberts Chevrolet in Bolivar Missouri through this company and my first payment was due December 2019. I paid extra every month and when I got an email from the company that I was allowed to skip a payment I skipped April and May. I was paid in full for April so I was just skipping May 2020 car payment. I did this all online through an email that they sent me and I have a screenshot showing my payment would be due June 13th 2020. That payment was not taken out of my bank so after several attempts I was told that my account was in collections. Every time I called they were told I was told that I would need to be transferred to the collections department, which I always got someone I could not understand and every time they transferred me I was disconnected. One lady named Linda told me that she would not call transfer me because I told her I have been disconnected so many times that she ended up after 5 attempts disconnecting me, so I never got to talk to the collections department to resolve the matter. I contacted volt credit Union locally here and I am switching my loan to volt. I have never been treated so badly with customer service and never got someone that I could understand the connections were bad I was disconnected and I have a terrible terrible experience with Ally financial. I would not recommend down to anyone. I would like this business to provide better customer service and someone that you can understand.