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Reputation Report

Amazon.com, Inc.

  1,252 inquiries |
Online Retailers

410 Terry Avenue N
Seattle, WA 98109
| Get Directions

(866) 216-1072

http://www.amazon.com

24 hours 7 days a week

Company Rating

C

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Customer Reviews

based on 20 reviews.

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Complaint Experience

5%

Complaint Resolution Index (CRI)

416 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/3/2020

Received cancellation with no explanation. Just refund.

Ordered via Amazon Fresh on 04/01, scheduled delivery for 2 days later. (04/03). Received email stating delivery was on it's way at 5:30 a.m. for 6-8 window. Received cancellation AFTER 8 with no explanation. Just refund. In these times, it is DANGEROUS to promise people delivery of needed items, then cancel after the expected delivery and not offer to reschedule. I cannot leave my home and I have no food for lunch or breakfast. I want Amazon to either handle inventory better or to give options to reschedule or get a partial order. Leaving people trapped at home with no food is abominable.

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Complaints and Resolutions

Total Amount in Dispute:
$164,911.00

Total Amount Settled:
$2,948.00

Complaint Experience

5%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

416 complaints against Amazon.com, Inc. closed in last 3 years.
Complaints Type of response
7 Making a full refund, as the consumer requested
1 Making a partial refund
10 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
395 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Amazon.com Inc. is an ecommerce company that offers customers low priced items and a wide variety of products.

Primary Contact: Jeffrey Bezos (President, Chairman, Director)
Business Started: 7/5/1994
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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