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Reputation Report

Amazon.com, Inc.

  1,491 inquiries |
Online Retailers

410 Terry Avenue N
Seattle, WA 98109
| Get Directions

(866) 216-1072

http://www.amazon.com

24 hours 7 days a week

Company Rating

C

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Customer Reviews

based on 26 reviews.

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Complaint Experience

4%

Complaint Resolution Index (CRI)

525 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/9/2020

They are a very rude and mean people

I stated to customer service that I have no job because of this covid19 I get an unemployment check that came to a hold all they wanted was their money. I paid 30.00 I guess because I complain they sent a bill for 32.00 this month. They are a very rude and mean people I know Amazon and the bank that's in charge of this Amazon store card got money from the government but instead of helping their customers they kept it for their self and still going after the poor customer who been on there pay faithful until this happened but that doesn't matter to them very sad

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Complaints and Resolutions

Total Amount in Dispute:
$1,073,168.00

Total Amount Settled:
$3,387.00

Complaint Experience

4%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

525 complaints against Amazon.com, Inc. closed in last 3 years.
Complaints Type of response
8 Making a full refund, as the consumer requested
1 Making a partial refund
12 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
501 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Amazon.com Inc. is an ecommerce company that offers customers low priced items and a wide variety of products.

Primary Contact: Jeffrey Bezos (President, Chairman, Director)
Business Started: 7/5/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Amazon Services LLC
Amazon Flex

Websites:

Contacts:

Bhanu PS (Customer Service)
Customer Support
Jeff Blackburn (Vice President)

Other Categories:

Addresses: