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Amazon.com, Inc. complaints

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410 Terry Avenue N
Seattle, WA 98109 | Get Directions

(866) 216-1072

http://www.amazon.com

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Total Amount in Dispute:
$858,854.00

Total Amount Settled:
$626.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

803 complaints against Amazon.com, Inc. closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
785	Unanswered

803 complaints against Amazon.com, Inc.

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4/23/2024

RESPONSE: No response term selected Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/10/2024

I purchased two Amazon gift cards for the amount of 500.00 each to purchase a large order. They put a hold on my account and will not ship my stuff or refund the money. They say they can only resolve it using the email associated with the account. The email has not been used in years and I can't get in it. Please help me. Resolution Sought Please help me get my stuff or my money back. I have limited income. Thank you and God bless you.

4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $144.05 Amount Settled: $0.00

Customer Complaint

3/28/2024

I have purchased a rug from Amazon that arrived Tuesday March 19th. I contacted Amazon that the rug has a very bad chemical smell, toxic even. Amazon advised me to discard of the rug and that I will receive a refund. I then received an email the rug needed to go back to Amazon for a refund. The rug has been discarded right away as it was sittng outside, couldn't be brought inside because of how toxic it smelled. I contacted the executive team and I just received an email from them to send the rug back. I discarded the rug at the request of their associate. They aren't owning their mistake and now I am out of my money. They can very well send someone to the trash to pick up that rug. Resolution Sought Refund as promised

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