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Complaints and Resolutions

Amazon.com, Inc. complaints

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Total Amount in Dispute:
$1,296,738.00

Total Amount Settled:
$2,166.00

Complaint Experience

4%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

579 complaints against Amazon.com, Inc. closed in last 3 years.
Complaints Type of response
12 Making a full refund, as the consumer requested
1 Making a partial refund
9 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
553 Unanswered

579 complaints against Amazon.com, Inc.

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2/17/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2021

I have registered to sell on Amazon. I have submitted all my personal documents, uploaded my detailed information and keep getting responses to repeat the same thing which I've done repeatedly. We are going through trying challenges with COVID, no jobs etc and you would think Amazon would take the time to physically speak to a potential seller to assist them! I get nothing but Indian people responding as robots. I want this bumped up. My business is AMJ Association Resolution Sought I want assistance and approval to sell

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Company Response

2/17/2021

Per consumer: Amazon has after me telling them I would put in formal complaint/ all of a sudden opened my seller account . Let's see if it goes smoothly.

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3/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $13.99 Amount Settled: $0.00

Customer Complaint

2/9/2021

I cancelled my free trial subscription and Amazon still charged my checking account a monthly fee. Resolution Sought Refund the amount and honor my request to delete my account and all information about my account.

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