In August 2017 I had a student Prime account and my phone was stolen I also had an Amazon seller account. You need to have 2-step Verification now and that was all set up on the phone that was stolen. What about 20 emails and about 11 phone calls and 7 months and 7 Days Later, I was finally able to get someone to figure out how I can sign in to my account. I missed a couple months of the trial. And six months of my paid Prime subscription. I called after finally logging in and on that same day they closed out my account and told me they were going to give me back my $49 so I could restart my account and at least get the 6 months I paid for back. Another 5 phone calls later 15 emails about; I was able to get a complimentary 6 month trial but no $49 that I was promised came to my bank account. It has been 2 weeks when I called asking about the $49 and I was told that they put it into a bank account that I had closed out over a year ago and at that time was that another address. The customer service representative switched me to a manager and told me that she could not find the account number but when I asked if she could stop payment on that and put it into my account she said that it had already been accepted through whatever financial institution that was they gave that to. I was never told what bank it was when I asked they were unable to answer me. By this point I've been on the phone over an hour and I was disgusted and I told them I would report them to the Better Business Bureau. When I went home I checked my email and to my surprise the woman that works with me had emailed me telling me that she was unable to finish the conversation because of the phone call disconnected. I hung up cuz I was disgusted after being put on hold for over 25 minutes when they could not answer me when I asked which bank they sent that money too so I can call. That was on called for they should know how to handle things better than that. He also tried to take $99 out of my account for regular Amazon and then refunded me 91 of it and I never got that different back of the $8 either. So as far as I'm concerned Amazon's technical team doesn't know what they're doing and their customer service team is terrible.
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