210 inquiries | Automobile Transporting Services
(800) 962-2316
http://www.americancarmovers.n...
Company Rating
AAA
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Most complainants allege vehicles are damaged during transport or vehicles are not delivered in the promised timeframe. One complainant alleges the transporter put over 150 miles on the vehicle while in transport. Another complainant alleges the company advertises they are licensed, but when questioned about their licensing information, was told since they are only brokers they do not need a license. The company responds to most complaints by stating they are only brokers, referring consumers to the trucking company that actually performed the services, and stating all claims must be handled by the trucker who carried the car. The company further responds by stating the customers sign the bill of lading with all responsibility going tothe truckers or stating they are not responsible for accrued rental car fees. One complainant received a partial refund and reimbursement of rental car fees while the vehicle was repaired. The company responded the complaint about licensing by stating the customer did not place an order.
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Company Info
This company's business is an auto transportation company.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
As of our last verification on February 18, 2004, this company is not licensed as a broker with the Federal Motor Carriers Safety Administration (FMCSA). For the most up to date licensing information, consumers may cal the FMCSA at (888) 368-7238 or visit their website at www.fmcsa.dot.gov.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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