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American Carpet South Inc complaints

8363 Ardwick Ardmore Road #836
Landover, MD 20785
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(973) 405-6400

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Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against American Carpet South Inc closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against American Carpet South Inc

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RESPONSE: Complaint was not answered Amount in Dispute: $1,278.21 Amount Settled: $0.00

Customer Complaint


9-11-2020 Had a agreement with home depot store 2579 to install vinyl plank flooring in my residence American Carpet South the installation co. On behalf of home depot installed the flooring(10-30-2020) The installation is incomplete the flooring is in place BUT there was damage to my carpet during the installation & a floor broad has to be replaced. My many calls & emails has been ignored. I have been in contact with Pam Boyer customer order specialist Lansdowne Md. But she has had little success with the company. My attempt to contact the CEO (Joe Santagata) via website information has failed. I have texed and emailed home pot & American carpet to inform them of my formal complaint. I look forward to your response. Thank You Resolution Sought I would like to be made whole and have my carpet repaired or replaced &floor board installed

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