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American Home Shield

  1,073 inquiries |
Homeowner Insurance and Warranty Services

889 Ridge Lake Blvd.
Memphis, TN 38120
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(901) 537-8000

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Company Rating


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Customer Reviews

based on 5 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

196 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/25/2019

Don't send companies to there customers who don't have proper licensing.

American Home Shield is sending an unlicensed electrical contractor to their customer's homes. I know this because I worked for the electrical company that is being dispatched to St. Joseph County, Indiana area South Bend, Elkhart, Goshen, Grainger etc. In the month of September alone I personally have been to twelve American Home Shield jobs in this area, there are two other techs I'm not sure of their jobs there. I quit the company yesterday (9-24-19) upon seeing the company's city of Chicago electrical contractor's license is not the same person who is/was my boss and is the owner of the company that's in the picture on the license. So being worried if I can get in trouble for working for an unlicensed contractor I started looking into things and found that it doesn't appear the company has an electrical contractors in Lake County, Indiana where the company is based out of which I have been to five jobs personally just in the month of September. I do have dates and addresses for jobs that I was personally on.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

196 complaints against American Home Shield closed in last 3 years.
Complaints Type of response
17 Making a full refund, as the consumer requested
4 Making a partial refund
113 Agreed to make an adjustment
0 Refusing to make an adjustment
58 Refuse to adjust, relying on terms of agreement
4 Unanswered

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Other Information

Company Info

American Home Shield provides Home Warranty Service contract services.

Primary Contact: Kimberly Tiffany (Customer and Regulatory Claim Specialist)
Business Started: 1/1/1971

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info


Home Protection One Corporation
Service Home Guard
American Home Shield of California, Inc.
American Home Shield Corp
American Home Shield of Florida, Inc.

There are no additional web sites.


Scott J Cromie (President)
Scott Cromie (President)
Dave Crawford (President)
Ernest Mrozek (Chief Operating Officer)
Tim Haynes (President)

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