Find a reputable business?

Reputation Report

American Home Shield

  1,053 inquiries |
Homeowner Insurance and Warranty Services

889 Ridge Lake Blvd.
Memphis, TN 38120
| Get Directions

(901) 537-8000

http://www.ahs.com/homeowners/

Call for Business Hours

Company Rating

F

View Rating Explanation

Customer Reviews

based on 5 reviews.

Write Review

View Customer Reviews

Complaint Experience

98%

Complaint Resolution Index (CRI)

190 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/25/2019

Don't send companies to there customers who don't have proper licensing.

American Home Shield is sending an unlicensed electrical contractor to their customer's homes. I know this because I worked for the electrical company that is being dispatched to St. Joseph County, Indiana area South Bend, Elkhart, Goshen, Grainger etc. In the month of September alone I personally have been to twelve American Home Shield jobs in this area, there are two other techs I'm not sure of their jobs there. I quit the company yesterday (9-24-19) upon seeing the company's city of Chicago electrical contractor's license is not the same person who is/was my boss and is the owner of the company that's in the picture on the license. So being worried if I can get in trouble for working for an unlicensed contractor I started looking into things and found that it doesn't appear the company has an electrical contractors in Lake County, Indiana where the company is based out of which I have been to five jobs personally just in the month of September. I do have dates and addresses for jobs that I was personally on.

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$74,292.00

Total Amount Settled:
$73,667.00

Complaint Experience

98%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

190 complaints against American Home Shield closed in last 3 years.
Complaints Type of response
17 Making a full refund, as the consumer requested
4 Making a partial refund
109 Agreed to make an adjustment
0 Refusing to make an adjustment
56 Refuse to adjust, relying on terms of agreement
4 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

American Home Shield provides Home Warranty Service contract services.

Primary Contact: Kimberly Tiffany (Customer and Regulatory Claim Specialist)
Business Started: 1/1/1971
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in American Home Shield?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Home Protection One Corporation
Service Home Guard
American Home Shield of California, Inc.
American Home Shield Corp
American Home Shield of Florida, Inc.

Websites:
There are no additional web sites.

Contacts:

Tim Haynes (President)
Marcy Cody (Customer & Regulations Claim Resolution Specialist)
Scott J Cromie (President)
Dave Crawford (President)
Scott Cromie (President)

Other Categories:

Addresses: