We bought this warranty when closed on our new home. We have had nothing, but empty promises. Submitted a claim on Jan. 2, 2017 and they didn't fix our problem with our heating unit till Jan. 22. 20 days in the winter with no heat. They gave us the run around and wouldn't tell us a company was coming. Only a window and then independent companies would cancel.
When you call, they refuse to let you talk to a manager to help you solve your problem. I was told they will put a request for a manager to call me but it will take 24-48 for a manager to call me back.
It is Feb. 16th and our unit isn't working correctly. Not a business I will continue to do business with. They take your money and give you empty promises.
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