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American Lock & Key

169 inquiries |
Locksmiths

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18147 Ventura Blvd.
Tarzana, CA 91356 | Get Directions

(800) 671-1161

http://www.americanlocknkey.co...

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against American Lock & Key closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing lock and key security equipment services.

Primary Contact:	Yizhar Gelbart (President/CEO)
Business Started:	6/5/1995
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 899440
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Consumers should be aware they have three days to cancel any contract signed in their home totaling $25 or more. Any clauses in the contract waiving the cancellation rights may not be in compliance with State law and should be cause for concern. Contracts should clearly advise customers of their rights and provide instructions for canceling. We suggest cancellations be sent by certified mail return receipt requested so customers have proof of cancellation within the three day period.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

American Lock & Key of Southern California, Inc.

Websites:
There are no additional web sites.

Contacts:

May Yostin (General Manager)

Tali Ly (Customer Service Manager)

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