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American Properties International, Inc. complaints

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23172 Plaza Pointe Drive, Suite 130
Laguna Hills, CA 92653 | Get Directions

(949) 363-7255

http://www.apimanagement.net

Monday - Sunday: 8:30 am - 5:00 pm

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Total Amount in Dispute:
$1,890.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Properties International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Properties International, Inc.

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8/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,890.00 Amount Settled: $0.00

Customer Complaint

6/27/2022

The actual name of this company is American Properties International. Name being used is API Property Management (contract started 1/1/2021 with Los Angeles Willowbrook HOA) is forcing some homeowners to pay HOA dues that was paid to 2 former HOA Management companies 9 to 10 years ago (years of 2012, 2013). This company is placing liens on HOA members homes and only accepting cancelled checks as proof of payment from 9 to 10 years ago that is past retention period (7 years) for bank records. We sent proof of payments; Mell Livingston has refused any other proof payment. The rogue HOA Board of Directors have agreed with the illegal activities of Mell Livingston of API Property Management. Some of the homeowners are being held hostage by the illegal activities of this company and the rogue HOA Board with creation of artificial debt and demand payment letters that is resulting in collections, liens on our homes or pay the amount API Property Management claim that is owed. The Los Angeles County Sheriff department claims this is a civil matter. This company is corrupt. As of 6/22/2022 this company is planning to file a lien on our house by creation of an artificial debt of $1,794.00 plus fees. Our HOA dues are current as of July 2022. It can happen to any homeowner within their orbit; as the rogue HOA Board is allowing this to happen. Resolution Sought Our HOA account need to be made whole by the HOA Board and American Properties International. We do not owe the artificial debt plus fees that are added monthly. $1794.00 plus late fees should be removed and a new account statement issued immediately.

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