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American Savings Pass complaints

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PO Box 8788
Virginia Beach, VA 23450 | Get Directions

(866) 289-4618

http://www.americansavingspass...

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Total Amount in Dispute:
$25.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints typically allege failure to deliver information regarding the program and promised benefits; difficulty cancelling and reaching the company, unauthorized charges, and failure to issue refunds.

Complaint Closing Statistics

1 complaints against American Savings Pass closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against American Savings Pass

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6/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $24.95 Amount Settled: $0.00

Customer Complaint

6/11/2021

I did not sign up for this. I had it cancelled and still charged me. If I don't get a refund my next stop is the Attorney General!!!!! Resolution Sought Refund my account!!!!!

Company Response

6/18/2021

We received notice of you complaint from the Business-Consumer alliance on June 18th. (we see that you complained on June 11th) We will locate your account and make sure it is cancelled. We will also reach out to you via email and/or phone. Thank you.

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