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American Veterans Aid complaints

1717 West Orangewood Avenue, Suite G
Orange, CA 92868
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(877) 427-8065

http://www.americanveteransaid...

Contact American Veterans Aid for business hours; (888) 438-2073

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Total Amount in Dispute:
$2,363.00

Total Amount Settled:
$788.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

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Complaint Closing Statistics

2 complaints against American Veterans Aid closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
1 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

2 complaints against American Veterans Aid

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9/1/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $787.50 Amount Settled: $787.50

Customer Complaint

7/27/2021

We were told during sales call with them that our mom could receive up to $1250 benefit from the VA if our mom qualified. She clearly met all the eligibility requirements stated on their website. We paid $1575 for them to help us process the paperwork. After a month of working to collect all of the documents necessary, We were informed that in order to get this $1250, our mom would have to pay $1530 a month for care. We were told this was not a benefit that it was a reimbursement of up to $1250 towards her caregiver each month. The caregiver sent in her signed and witnessed document to them early in the process stating that she only did one hour per day for care. The rest of her care if needed, was done gratis because she is a friend of moms. Our case worker said Nothing about the form other than we should put down maybe two hours one day here and there on the form. We we're told at the very end of the process by our case workers supervisor that The caregiver had to put $1530 on the form or we would not be able to get the $1250. This was never brought up during the sales call or with our caseworker during the entire month worth of phone calls. During the entire course of the month the caseworker never mentioned this once. All that was said was at 100 years old she needs more care. We told them upfront at the very beginning that Care was being given mostly as a friend and companion and that mom was only paying her $200 a month. They were fully aware of this fact. Resolution Sought They stated they give us a 50 refund which we requested yesterday in writing to them and we are asking for the other half to be refunded. If this doesn't happen the family is going to have to all chip in to put this money back. Mom was very scared to pay this money to begin with we can't tell her she won't get it back.

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Company Response

9/1/2021

Per consumer: The company issued her a full refund as a courtesy.

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8/16/2020

RESPONSE: Making a partial refund Amount in Dispute: $1,575.00 Amount Settled: $0.00

Customer Complaint

3/31/2020

Agreed to a flat fee service for this company to assist in getting Aid and Assistance for my mother. Jumped through many hoops and provided many sensitive documents for them and then all contact from them stopped. Have heard nothing for 1 month and they will not return emails or phone calls. Resolution Sought Return my investment of $1575.00 for their unprovided service.

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Company Response

8/4/2020

This complaint has been resolved. We emailed the client on 5/13/2020 informing him that despite the fact that he is no longer eligible for refund per service agreement he signed on 12/03/2019, we will give him a 50% refund as a courtesy. The refund check was processed and mailed to the client. And the check was already cashed.

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