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Reputation Report

Amigo's Supermarket

18 inquiries |
Independent Grocery Stores

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3334 Fort Blvd
El Paso, TX 79930-4710 | Get Directions

(915) 562-0500

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/7/2019 Jon D.

Either train him to be more professional/respectful with consumers or remove him from his position altogether, for the benefit of the business.

I've observed one of the employees-"Pepe Diaz", who is known as the Asst.Mgr.at Amigo's Supermarket (located @ 3334 Fort Blvd.) exercise on a frequent basis Abuse of Authority. Mr.Diaz has not only banned several consumers from entering the grocery store for unjust reasons, but I have observed Mr. Diaz yell/curse @ other customers outside of the grocery store. In fact, at one point last year, I saw Mr. Diaz refuse entry to a disabled young man in a wheelchair for no apparent/justifiable reason. Is this not against the A.D.A (AMERICANS WITH DISABILITY ACT) laws? Please look into this matter a.s.a.p. for I am sure I, along with numerous other customers, can agree that a person like Pepe Diaz does not deserve to be in a respectful/resposible position of any kind. Thank you for your attention. Your assistance is imperative and will be greatly appreciated.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Amigo's Supermarket closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Grocery Stores

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Rica's Supermarket Carneceria

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There are no additional web sites.

Contacts:
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