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Angi Leads, Inc. complaints

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3601 Walnut Street #81
Denver, CO 80205 | Get Directions

(303) 963-7200

http://www.homeadvisor.com

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Total Amount in Dispute:
$46,625.00

Total Amount Settled:
$1,200.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they were charged for leads without their knowledge, charged for more leads than they received, or leads outside of their work radius. Other complainants allege they were given false leads because the leads reached phones that appeared to be out of service and emails that garnered no response. Some complainants report they experienced difficulty reaching a representative to resolve issues and accounts are sent to collections without services being provided as agreed.

Complaint Closing Statistics

56 complaints against Angi Leads, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
53	Unanswered

56 complaints against Angi Leads, Inc.

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4/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $276.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

Hired a plumber for a pump installation. 1st day he came stayed 6 hours and didn't do anything. 2nd day Stayed until 3.am. left the water leaking out of more than 10 gallons per hour. Call Angie's list 4 times and keep getting the runaround. They was supposed to call me back all 4 times and not a word. Was supposed to send someone to fix it but nobody showed up. The guy who did come was not a licensed plumber and live in his truck. Resolution Sought Want my leak fixed. Don't want money.. I just want what I paid for.

Company Response

3/20/2024

We have been in touch with the consumer and have attempted to start the claims process. Customer responded that he filed a claim with BBB. Customer was informed if he wants assistance he can continue with the claim process.

2/12/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,200.00 Amount Settled: $1,200.00

Customer Complaint

1/29/2024

I pay ~$300/ mo to Angi, formerly Angi's List for advertising. After several months of not enough work to justify the expense, I asked to be released from my contract. They said no. I moved in 2023. I changed my service area to match my new location. They didn't change it for months. I contacted my client success manager again to change this. I had to make an appointment to talk to her on the phone a week in advance. Nothing changed. I repeated the process. Changes were made and now I get no leads at all. Still they will not let me out of the contract. My neighbors on"Nextdoor" all complain of poor service and worse customer service and even worse on the business end ever since Home Advisor bought out Angie's List. This needs to stop. I now know I am not the only one. Autopay makes it impossible to get out of paying them and I was told I would be sent to collections if I tried to breach my contract. What about their end of the contract? Resolution Sought I want to be released from my contract and refunded the last 2 months of payment. And my fellow small business owners should be released as well. Just go on Nextdoor and read reviews and complaints. You will find MANY.

Company Response

1/30/2024

This Ads account has been canceled retroactive to the most recent activation date and a refund has been issued.

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