Anson Computers Inc. ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege a variety of disputes which are standard for the mail order industry. Allegations include, but are not limited to; late deliveries, incomplete orders, defective merchandise, and billing disputes relating to refund and exchange policies. The company has responded to all shipping complaints by shipping or re-shipping orders. Defective merchandise problems were resolved by exchanging or replacing the item in question. Billing disputes were generally remedied by issuing credits, refunds or explanations for billing discrepencies. A few complaints remain unresolved, meaning the customers are not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against Anson Computers Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business sells computer systems.

Primary Contact:	Michaele Dalgaare (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When buying a computer or components by mail, we suggest comparative shopping to ensure you are getting the best value for your money. The lowest price should not necessarily be the determining factor. Keep in mind that warranty or service center accessibility may or may not be convenient in your area. Find out about technical support services, and what your responsibilites are financially for shippingcosts on exchanges or replacements.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

15318 Valley Blvd, City of Industry, CA, 91744

Reputation Report

Anson Computers Inc.

Complaints and Resolutions

Other Information